The UnitedHealthcare Mobile Design team wanted consistency across product teams and throughout their organization. The MyUHC Mobile App was in the process of a major overhaul and there wasn't a way to share the new UI elements and patterns across the organization effectively. This created inconsistency, with design elements varying across different sections of the app. This inconsistency wasted time, money, and teams were frustrated by continually rebuilding base elements.
Helping users find the best information with the right context for them to accomplish their goals.
These are critical in communicating internally and externally to ensure high levels of satisfaction across the business and customer base.
Collecting first hand accounts of experiences allow me to make improvements, learn about the nuance of their decision making as well as pain points.
Depicting the human interactions across every aspect of the business allows for cross-department learning and clarity for areas of improvement.
Understanding the entire customer rationale and emotions inform a number of aspects including copy, interactions and streamlining steps.
I take into account demographic data for a number of design decisions including primary device usage, font sizes, and button size.
Over the course of my journey on the team, we took the system from v0.0 to v1.51, it’s something I will never forget. A few months of fully heads down shipping components every week was like going to gym and putting in the reps. It wasn’t perfect, we had our growing pains but now there’s a new 2.0 version brewing.
Due to business reasons, the team and I became separated. I was kept behind by executive leadership to ensure the transition of design system knowledge permeated throughout their team. Below are some discarded 2.0 library components that were created and documented entirely by myself.
As part of the shift to 2.0 libraries, the design system and product needs evolved to support a growing number of products, teams and business units. This component and documentation serve to highlight the quality, responsive, and accessible design, I bring to the table.
As designers, we are in the idea business.
Not every idea, we present work on or create will get built, that’s the reality. The 2.0 version that got accepted leverages a lot of the same ideas and structure showcased in the above image.
For me, it speaks to my grit and attitude because I believe with every failed attempt we get closer to the one that will be the solution.
I am not much for tooting my own horn, so I’ve put together a collection of nice things from coworkers, managers, and directors over the last two years.
